Terms and conditions/policies

Complaints, returns and refund policy

If you have experienced any issues regarding the quality of our products, our service or any issues regarding delivery please do not hesitate to raise your complaints to us via our instagram page, whatsapp (+971508221909) or email contact@plethaura.ae 

We take pride in our customer satisfaction and will do our very best to ensure you are not left with a negative experience  

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Delivery policy

Our delivery timings are as follows

Same day Abu Dhabi orders we plan to deliver before 10pm

Abu Dhabi orders placed a minimum ot a day before we plan to deliver before 7pm

All of emirates we plan to deliver before 9pm, however please note that some areas are remote areas and are usually the last to be delivered or non service, which are areas we cannot deliver to.

To avoid disappointment please contact us to check if the area you would like us to deliver to is a remote or non service area.